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Q1: Do you provide doorstep delivery?
Yes, we offer doorstep delivery across Pakistan. Your order will be delivered directly to your provided address.
Q2: How long does delivery take?
Same-day delivery is possible within Islamabad. Nearby areas usually take 1–2 working days, while
other cities across Pakistan take 2–4 working days.
Q3: What if a toy arrives broken or damaged?
If you receive a damaged or defective product, please share photos/videos within 24 hours. As per our
policy, we will arrange a replacement or refund.
Q4: Do you offer exchanges or refunds?
Exchanges/refunds are only applicable for defective, damaged, or incorrect items. Change of mind is
not covered under our policy.
Q5: Do your products come with a warranty?
Toys do not carry official warranties. However, if a faulty item is delivered, a replacement or refund will
be provided as per policy.
Q6: Do you provide gift wrapping services?
Yes, gift wrapping is available upon request (extra charges apply). be provided as per policy.
Q7: Are there delivery charges?
Yes, delivery charges vary based on the product and city. The exact amount is shown at checkout.
Q8: How can I know about discounts or special offers?
Discounts and offers are regularly updated on our website and social media pages.
Q9: Do you offer all types of toys?
Yes, we offer a wide range including cars, pianos, cycles, electric bikes, newborn trolleys, and more. We
also provide home décor items.
Q10: Do you deliver all across Pakistan?
Yes, we provide nationwide delivery.
Q11: How can I place an order?
You can place an order directly on our website or contact us via WhatsApp/Call.
Q12: How will I receive order confirmation?
You will receive confirmation via SMS/WhatsApp or email immediately after placing your order.
Q13: What should I do if I don’t receive confirmation?
If you don’t receive confirmation within 2 hours, please contact our customer support team
Q14: Can I cancel or modify my order?
Yes, orders can be canceled or modified only before dispatch.
Q15: Are your products original?
Yes, we only deal with trusted suppliers and authentic products. We do not sell duplicates or fakes.
Q16: Is advance payment required?
Normally, no. Advance payment is only required for same-day rider delivery or bulky orders.
Q17: Can I track my order?
Yes, once the parcel is handed over to the courier, we share the tracking ID with you.
Q18: Where is your physical store located and what are the timings?
Address: Kidsspace, Din Plaza, Ground Floor, Block-B, Main PWD Road, Islamabad, Pakistan 44000
Store Timings:
– Saturday to Thursday: 11:00 AM – 11:00 PM
– Friday: 3:00 PM – 11:00 PM
